Refund and Return Policy
Last updated: 24 October 2026
This policy explains when and how you can get your money back for a payment made to Ezitech Software House (“Ezitech”, “we”) on ezitech.org. It applies to every product and service we sell, and to every payment method available through PayFast.
In short
- Ask for a refund within 7 days of your payment (for the internship programme, within 7 days of your start date).
- We reply within 2 working days and tell you our decision within 5 working days.
- Approved refunds are processed within 14 days, back to the same card, bank account or wallet you paid from.
1. What “return” means for our products
Ezitech sells digital products and services: internship programmes, online learning, software licences and software or marketing projects. There are no physical goods to send back. A “return” means that your access, licence or service is cancelled and your money is refunded.
2. When you can get a refund
| Product | Refund rule |
|---|---|
| Ezitech Internship Programme | Full refund of the Programme Fee if you ask within 7 days of your start date. After day 7 the fee is non-refundable, because your mentor slot and project have been allocated. |
| Ezitech Global single internship or All-Tracks Bundle | Full refund if you ask within 7 days of purchase, for any reason. |
| Ezitech Global All-Access Membership | The first payment is refundable within 7 days. A renewal payment is refundable within 7 days of the renewal date if you have not used the platform since that renewal. You can cancel at any time. |
| Ezi Download Manager lifetime licence | Full refund within 7 days of buying if the app does not work on your computer and our support team cannot fix the problem. Every install includes a free 2-day trial so you can test it before you pay. |
| Ezi Download Manager monthly plan | Not refunded once the month has started. You can choose not to renew. |
| Software development and digital services | Full refund if you cancel within 7 days of payment and work has not started. If work has started, we refund the part of the payment for work not yet delivered, based on the milestones in your quotation. |
3. When a refund is not available
- The request is made more than 7 days after payment (or after the internship start date).
- The work or service has been fully delivered and accepted, or a certificate has already been issued for a completed programme.
- The account was suspended for breaking our terms, for example plagiarism, sharing an account or reselling course material.
- Third-party costs we paid for you, such as domains, hosting, paid plugins, app store fees or advertising spend.
- Problems outside our control, such as a slow internet connection.
These limits do not apply to payment errors (see section 4).
4. Duplicate or wrong payments
If you were charged twice, charged the wrong amount, or paid but did not receive what you bought, contact us. We will deliver your order or refund the extra amount in full, whenever you report it.
5. How to request a refund
Email info@ezitech.org or message us on WhatsApp at +92 345 5555396 with:
- your full name, and the email or phone number used for the purchase;
- your order, invoice or intern ID number;
- the PayFast transaction ID, or a screenshot of the payment;
- the date and amount of the payment;
- the reason for the refund.
There is no form to fill in.
6. The refund process, step by step
- Request received: we confirm that we have your request within 2 working days.
- Review: we check the request against this policy and tell you our decision within 5 working days. If we need more information, we will ask you.
- Refund issued: once approved, the refund is processed through PayFast within 14 days, back to the original payment method (card, bank account, mobile wallet or RAAST account).
- Money in your account: after we issue the refund, your bank or wallet provider may take a few more working days to show it.
- Access ends: when a refund is made, access to the related programme, membership, licence key or service ends, and any certificate issued for that purchase is withdrawn.
Refunds are made in the same currency as the original payment. We cannot send a refund to a different person or a different account.
7. Cancelling a membership or monthly plan
You can cancel a membership or monthly plan at any time by emailing us. After cancelling, you keep access until the end of the period you already paid for, and you will not be charged again.
8. Chargebacks
If you have a problem with a payment, please contact us first. We can usually solve it faster than a chargeback through your bank.
9. Your legal rights
This policy does not limit any rights you have under the consumer protection laws of Pakistan or of the country where you live.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version. A change never applies to a payment made before the change.
11. Contact
Ezitech Software House
Office #306-G, Amna Plaza, Main Peshawar Road, Rawalpindi, Punjab, Pakistan
Email: info@ezitech.org
WhatsApp: +92 345 5555396